Welcome to Cooking Appliances Store’s FAQ section. As a premier supplier of professional-grade commercial kitchen equipment, we’ve compiled answers to the most common questions from chefs, restaurant owners, and culinary professionals worldwide.
Product Questions
What types of commercial kitchen equipment do you specialize in?
We carry a comprehensive range of professional kitchen equipment including:
- Food warming and holding equipment (Bain Maries, Chafing Dishes, Buffet Warmers)
- Commercial cooking appliances (Induction Cookers, Griddles, Countertop Mixers)
- Beverage equipment and Filter Coffee Machines
- Cleaning solutions (Dishwashers, Glasswashers, Dishwasher Racks)
- Storage solutions (Base Storage Cupboards, Food Containers)
- Specialty equipment like Candy Floss Machines and Insect Killers
Are your products suitable for heavy-duty commercial use?
Absolutely. All our equipment is professional-grade, designed specifically for the rigorous demands of commercial kitchens, catering businesses, and serious home chefs who require restaurant-quality performance.
Do you offer product warranties?
Yes, most of our commercial equipment comes with manufacturer warranties. Specific warranty periods vary by product – please check individual product pages or contact our customer service at [email protected] for details.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal for secure online payments.
Is my payment information secure?
Your security is our priority. We use industry-standard SSL encryption for all transactions, and we never store your complete payment information on our servers.
Can I get a tax exemption for my commercial purchase?
For tax-exempt purchases, please contact our customer service team at [email protected] with your tax exemption certificate before placing your order.
Shipping & Delivery
Where do you ship?
We ship worldwide with the exception of some Asian countries and remote areas. During checkout, our system will automatically confirm if we can deliver to your location.
What are my shipping options?
We offer two reliable shipping methods:
- Standard Shipping ($12.95 flat rate via DHL/FedEx): 10-15 business days after dispatch – ideal for urgent needs
- Free Shipping (via EMS for orders over $50): 15-25 business days after dispatch – perfect for non-urgent orders
How are large commercial appliances packaged for shipping?
We take special care with our heavy-duty packaging:
- Industrial-strength cardboard and cushioning
- Custom foam inserts for fragile components
- Water-resistant protection where needed
- Secure strapping for bulky items like banquet trolleys
Can I schedule a specific delivery date?
Yes! For large commercial equipment deliveries, contact us at [email protected] to arrange:
- White-glove delivery service
- Off-peak hour deliveries
- Specific date scheduling for restaurant openings
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the date of receipt for most items. Commercial kitchen equipment must be in new, unused condition with original packaging. Some heavy equipment may require special return arrangements – please contact us before returning.
How do I initiate a return?
Email our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and any applicable return labels.
What if my commercial equipment arrives damaged?
Contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange for replacement or repair at no cost to you – our professional customers can’t afford downtime.
Account & Technical Support
How do I track my order?
You’ll receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse. You can also log into your account on our website to view order status.
Do you offer volume discounts for restaurant chains or catering businesses?
Yes! We offer special pricing for bulk orders. Contact our commercial sales team at [email protected] with your requirements for a customized quote.
Where can I find product manuals or technical specifications?
Most product pages include downloadable manuals. If you need additional technical support, our team of commercial kitchen experts is available at [email protected].
Still Have Questions?
Our team of commercial kitchen specialists is ready to assist you with any additional questions about our professional-grade equipment, delivery options, or technical specifications.
Contact us at: [email protected]
Physical Address: 4250 Daffodil Lane, Herndon, US 22070