Shipping Policy

At Cooking Appliances Store, we specialize in providing professional-grade kitchen equipment to commercial foodservice operations worldwide. Our shipping and returns policies are designed with the needs of professional chefs, catering businesses, and restaurant owners in mind.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two reliable shipping options for our commercial kitchen equipment:

Note: We currently ship worldwide except to certain remote areas and parts of Asia. International customers may be subject to customs fees which are the responsibility of the recipient.

Returns & Exchanges

We stand behind the quality of our professional kitchen equipment and want you to be completely satisfied with your commercial-grade appliances and catering supplies.

Return Eligibility

To qualify for a return or exchange:

• Item must be unused, in its original packaging, and in resalable condition
• Return must be initiated within 15 days of receiving your order
• You must provide proof of purchase (order number or receipt)

Non-Returnable Items

For health and safety reasons, the following commercial foodservice items cannot be returned:

• Opened food containers
• Used chafing dishes
• Installed insect killers
• Any equipment with removed hygiene seals
• Custom-configured commercial appliances

Return Process

1. Contact Us: Email our commercial sales team at [email protected] within 15 days of delivery. Use subject line “Return Request – [Your Order Number]”.
2. Provide Details: Include your order number, item(s) for return, and reason.
3. Receive Instructions: We’ll email return authorization and shipping instructions within 2 business days.
4. Ship Your Return: Package item securely in original packaging with all accessories. Ship to provided address.
5. Processing: We’ll inspect and process your refund/exchange within 5 business days of receiving the return.

Exchange Process

To exchange commercial kitchen equipment:

• Follow the standard return process, indicating you want an exchange
• Specify replacement item (must be of equal or greater value)
• If new item costs more, you’ll pay the difference
• We’ll ship replacement once we receive your return

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For expensive commercial equipment, we recommend using a trackable shipping service with insurance.

Refund Information

Refunds are issued to the original payment method:

• Credit Card/PayPal: 5-10 business days after processing
• Bank Transfers: 7-14 business days

Note: Original shipping fees are non-refundable. International customers may incur non-refundable customs/duty fees.

Damaged or Defective Items

If you receive damaged or defective commercial equipment:

• Contact us within 3 days of delivery
• Provide photos of the damage/defect
• We’ll arrange replacement or refund at no additional cost

Contact Us

For questions about shipping or returns for your commercial kitchen equipment:

Email: [email protected]
Address: 4250 Daffodil Lane, Herndon, US 22070

We appreciate your business and strive to make the shipping and returns process as efficient as possible for our professional clients in the foodservice industry.